EmergeOne Support

Help with the EmergeOne app

EmergeOne is a coordination app for residential youth programs and group homes. It brings schedules, tasks, chores, documents, messaging, and check-ins together in one place.

Need help?
Email ejh0017@gmail.com and we'll get back to you as soon as possible.

Common Questions

I can't sign in. Accounts are created by your program's administrator — there is no public sign-up. If you don't have credentials, or your email or password isn't working, contact your administrator first.
I forgot my password. Ask your program administrator to reset it for you.
I don't see a feature others have. What you can see depends on the role assigned to you (administrator, case manager, or youth). Your administrator can adjust your access.
Notifications aren't arriving. Check that notifications are enabled for EmergeOne in your device Settings, then confirm reminders are set on the relevant event.
Location isn't updating. Location sharing must be enabled for your account and allowed in your device Settings under Privacy & Security → Location Services.
I want my information removed. Contact your program administrator, or email us at the address above. See our Privacy Policy for details.

Reporting a Problem

When reporting an issue, it helps to include your device model, iOS version, and a short description of what you were doing when the problem occurred.